A ticketing system is the most popular communication medium that web hosting companies offer to their clients. It is usually part of the billing account and is the quickest way to fix an issue that takes a certain amount of time to investigate or that needs to be forwarded to an admin. In this way, all replies given by either party will be stored in the exact same location in case somebody else needs to work on the given problem and the information already exchanged in the ticket will be accessible to all parties. The negative aspect of using a ticketing system with most hosting platforms is that it’s not integrated into the web hosting Control Panel, which implies that you will need to log in and out of at least 2 accounts in order to execute a particular task or to touch base with the company’s tech support team. In case you would like to administer a couple of domain names and each one of them is hosted in its very own account, you’ll have to use even more accounts at the same time. Furthermore, it can take substantial time for the hosting provider to reply to your ticket request.

Integrated Ticketing System in Semi-dedicated Servers

If you have a semi-dedicated server account with our company and you would like to contact our tech support team representatives, you’ll be able to send a ticket straight from your Hepsia hosting Control Panel instead of using a totally different tech support platform as you will have to do with most hosting companies on the marketplace. Our integrated trouble ticket system will allow you to send a new ticket without difficulty and to browse through older tickets using a smart search box. Moreover, you’ll be able to read the relevant knowledgebase articles that our system will present you with depending on the problem category that you choose for your new ticket. You can do all of these things without logging out of your Control Panel at any moment, so in case you encounter any complication or have a question, you can get in touch with our technicians and solve the issue in question in less than an hour using one single support platform.