One-Hour Response Guarantee
Learn much more about the 1-hour response time guarantee and just how you, as the client, may benefit from it.
If you’ve ever got any questions in regard to your hosting package or if you face a problem with your sites, you will need to contact the web hosting company’s help desk support team. It may not matter how promptly they will reply when you've got a general enquiry, but an issue such as a messed up application update, for instance, may lead to your website becoming damaged or unavailable online. And the longer you have to wait for the support team to lend you a hand, the longer the site will be down. If you offer services or goods online, any outage will influence your website harmfully and you may lose current or potential visitors. Lots of hosting providers, particularly resellers, handle support tickets and e-mails within 24 hours, but in the Internet epoch that’s far too long, since visitors will scarcely ever revisit a site that’s not working correctly for a long interval.
One-Hour Response Guarantee in Semi-dedicated Servers
We promise that if you open a customer support ticket from your web hosting Control Panel or write an email relating to your semi-dedicated server, you will get a reply within maximum 1 hour. You can contact us whenever you need with regard to technical, general or billing matters and considering the fact that we are available to you 7 days a week, you’ll always obtain support without delay. Based on the specific question or issue, we’ll give you more information, sort out the problem if it’s been caused by something within our reach or instruct you on what steps to take if you need to adjust a particular setting for an Internet application that we can’t access. You can forget about waiting for a day for each single reply. Actually, in most cases we answer emails and tickets within no more than 20-25 minutes.