Despite the fact that this is not the keyaspect in order to identify a dependable shared web hosting provider from a bad one or a reseller from a real provider, the option to call and communicate with a live person is an indicator that you aren't working with a one-person company and that you'll be able to reach someone whenever you need support. The phone support for web hosting services may vary from basic to professional, so the problems which can be resolved through a phone call differ based on the specific service provider. In most cases, these matters are simpler and include billing or 1st level technical issues since more difficult problems usually need a support ticket where both you and the sysadmins can track what is going on with a specific issue. Nevertheless, the option to call your provider can save you considerable time and efforts for the numerous small issues which may eventually show up at the time you manage your hosting account.
Phone Support in Semi-dedicated Servers
With 14 hours-a-day phone support, you can be sure that there is always somebody to help you if you have any queries about the semi-dedicated server plans that we offer. Whether you'd like to know more about the plans, you have a billing issue or some general issue, you can call us. Although some more technical problems may need a ticket to give time to our technical support team to investigate, we are able to assist you with a range of technical questions over the phone as well, saving you precious time and efforts. Since we have data centers on 3 continents - in the U.S.A., the UK and Australia, we have local telephone lines in these countries as well. If you are in another country, we have a global number where you are able to get in touch with us.