24/7 Customer Support in Semi-dedicated Servers
All the semi-dedicated plans that we supply feature 24/7 customer and tech support, therefore no matter what issue you experience, you're able to get in touch with us and we'll give you a hand without delay. Our guaranteed reply time for any email message or ticket that you open through your Hepsia website hosting Control Panel is just one hour; typically the reply time hardly ever is more than 20 minutes. We also offer telephone support with multiple local numbers around the world and a live chat, so that you are able to get in touch with us and receive additional information about our services even if you don't have an account yet. We can help you with any kind of question or a problem you may have - payment methods, package specifications, email setup, web hosting account settings, and so on. If you employ our services, you won't ever encounter a situation where you should wait for a couple of days to get an issue solved like you have to do with a lot of other companies.
24/7 Customer Support in Dedicated Servers
With a one-hour max response time guarantee, you will take advantage of timely support when you buy a dedicated server from our company. Our customer and tech support teams are available 24/7/365, as a result if you open a ticket via your billing account or you send an e-mail message about any kind of problem with your server or the pre-installed software on it whatever the time of the day, you'll get an answer within one hour, even during holidays. Our ticketing system is the more suitable option in case the matter in question requires more time to be resolved or if it needs to be sent to our administrators, as it is much easier to monitor the communication sent on both sides. For common, sales and billing issues/inquiries, you're able to phone us or talk to a live representative through our chat service. If you add the Managed Services upgrade to your server plan, our admins will also help you with third-party software set up as well as troubleshooting and similarly to the regular support, this service is available 24/7 too.