Tech Support Channels
A One–Hour Ticket Response Time Guarantee
We provide a 1–hour response time guarantee for each support ticket or e–mail that you send to our client care team. We will quickly answer all the typical enquiries and forward right away the matter to our administrators in case any additional assistance is needed. If you make use of our Managed Servers package, we will execute any of the included server administration services at a time that has been discussed with you beforehand.
An Exceptional Help Desk Service
If you require help working with the Website Control Panel or with any of the apps that we have installed on the server for you, do not hesitate to get in touch with the tech support staff at any time through the ticketing system. Also, if you require assistance managing your dedicated server, you can order the Managed Servers package, that includes weekly OS updates, problem troubleshooting and software installation procedures, server monitoring and rebooting procedures, backup hard drive space, etcetera.
A User–Friendly Help Section
We have equipped the Website Control Panel with an extensive knowledgebase, which offers in–depth explanations of its features and functions. Plus, we have created in–depth video tutorials that will further instruct you how to perform a specific action or troubleshoot a commonly experienced problem. All the help articles and the tutorial videos are easily reachable from each section of the Website Control Panel via the Help and Videos buttons located in the top right corner.