Support Channels

  • 1 hour ticket response time
  • A User–Friendly Help Center Section

  • You will find almost all the answers to your questions in the intuitive Help Center included in Rainmaker Managed Technology Services’s Website Control Panel. It features a large database with commonly asked questions and exhaustive instructional articles contributed by our accomplished tech support team.

  • Top quality support service
  • Instructional Video Clips

  • If you wish to watch how an action is performed or how a problem is resolved, instead of just reading about it, then take a look at our compilation of how–to video tutorials. They address a lot of different topics and will help you swiftly understand how to work with our Website Control Panel.

  • Intuitive help center
  • A Sixty–Minute Ticket Response Time Guarantee

  • All semi–dedicated servers are backed up by a round–the–clock client care service and come with a 60–minute response guarantee. Our proficient technicians will be online for you 24x7 and will remedy any problem that you could possibly encounter within maximum 60 minutes after the support ticket submission. In the majority of instances, a response will be provided to you in less than twenty minutes.