Customer Support Channels

  • 1 hour ticket response time
  • A 1–hour Response Guarantee

  • Our customer assistance crew is taught to swiftly deal with all our shared web hosting plans users’ questions and information requests. Through our ticketing system, you’ll be able to submit your inquiry and a support crew member will, no doubt go back to to you in only maximum 1 hour. Actually, practice has confirmed that the common reply period is Twenty minutes.

  • Top quality support service
  • A Top–quality Support Service

  • Contact us whenever required. Our staff of employees will be on the web for you 24x7x365 to answer to all your questions and to take care of any issue that you might have. You can easily submit a technical support ticket from the Rainmaker Managed Technology Services Website Control Panel or send us an e–mail message at any time. Also, on working days, you can ring us or take advantage of the online chatting service.

  • Intuitive help center
  • An Intuitive Help Section

  • Rainmaker Managed Technology Services’s Control Panel presents an extensive know–how base which is integrated into all parts. In each area, you will find a Help press button that will load for you a list of step–by–step courses on how to employ a specific option or execute a specific action. Moreover, we have created information video lessons so as to get a better idea of the Control Panel’s interface.